The Little Cupcakery - FAQ

What is The Little Cupcakery?

The Little Cupcakery is a boutique home based business specialising in handcrafted custom cupcakes, cakes and cookies. I hold a current food licence and my kitchen is registered with the Brisbane City Council.

Where are you located?

I am located in Middle Park Brisbane.

Do you cater for special dietary requirements?

I am not an expert in allergy free baking. However, I am able to make both gluten free and vegan cakes, cupcakes and cookies. It’s important to note that I am not a gluten/dairy/egg free kitchen and I don’t use separate equipment for special dietary requirements. Whist I do all I can to avoid cross contamination this can’t be guaranteed. For this reason I am unsuitable to bake for Coeliac’s or anyone with a severe allergy to eggs or dairy. Please take this into consideration when ordering for someone with special dietary needs.

Do you offer cakes or cupcakes which are both gluten free and vegan?

Unfortunately I don’t offer cakes, cupcakes or cookies that are both gluten free and vegan. I’m happy to do one or the other

What substitutes do you use for allergy friendly baking?

I use Nuttelex, soy milk and egg replacer

What flavours do you offer for Vegan/Gluten free?

Vanilla and Chocolate

Are you a nut free kitchen?

I don’t include any nuts in my cake batters or buttercream, unless requested (such as a Nutella buttercream), and I do everything possible to avoid cross contamination. However, please note that I bake everything from scratch, which means I do have ingredients containing dairy, nuts, gluten, soy, and eggs on the premises. Additionally, some of my ingredients, such as flour and chocolate, come from facilities that may process nuts and other allergens on shared equipment. For this reason I can’t guarantee 100% nut free bakes.

Do you have an enquiry form?

Yes I do you can either go to the Contact Me page or you can also access it HERE

Can I place a custom order?

Absolutely! I love creating custom cupcakes, cakes and cookies for special occasions like birthdays, weddings, and corporate events. Simply let me know your theme, colors, and flavor preferences, and I’ll do my best bring your vision to life.

You can find the link to my enquiry form HERE

Do you offer delivery?

At this time I only offer delivery for wedding cakes. All other orders are to be collected from my home in Middle Park, Brisbane.

Do you post cookies?

I am not currently offering postage however if you are needing to post your cookies I can package them up ready for posting.

What are the pick up days/hours?

Pick ups are available from Wednesday-Saturday 9:00am-5:00pm. Any other days or times outside of this can be arranged at the time of placing your order. Please note I am closed on Sundays.

Can I place an order for same-day pickup?

Unfortunately, no. Since The Little Cupcakery is a home-based business, all of my cakes, cupcakes and cookies are baked fresh to order to guarantee the highest quality. I don’t keep pre-made stock on hand, so I require advance notice for all orders.

How much notice do you require for an order?

Orders need to be placed at least 5-7 days prior to pick up and are subject to availability. Orders required inside of 7 days are subject to availability. Please message or call to discuss. All last minute orders are required to be confirmed and paid for in full by close of business each Monday.

How do I store my cake, cupcakes?

Cupcakes and cakes are best enjoyed fresh and at room temperature. Please store them in the fridge in their cake box and remove from the fridge approximately 45min - 1 hour prior to eating. In the unlikely event you have leftovers, you can store them in an airtight container in the fridge for up to 2 days. For longer storage, cupcakes or cakes can be frozen for up to 2 months.

Can I modify my order?

Yes any changes or cancellations can be made up to 7 days prior to pick up. Inside 7 days please call or message to discuss. Any changes will be subject to availability.

What is your cancellation policy?

Cancellations outside of 7 days prior to pick up are allowed and fully refundable. Cancellations inside 7- 4 days of pick up may be partially refundable. Please call to discuss. Cancellations 3 days prior to pick up are non-refundable.

How can I contact The Little Cupcakery?

My preferred method is either via email at hello@thelittlecupcakery.com.au, or you can send me a DM via Instagram or Facebook.

If you’d to make an enquiry CLICK HERE to go to my online enquiry form.

Can I text my order to you?

Please don’t text your order or questions through as this is difficult for me to keep a track of. I’m happy to answer any questions you may have via DM’s, email or over the phone.